Privacy Policy
Effective Date: Feb 16, 2026
Last Updated: Feb 16, 2026
Baptist Children’s Homes of North Carolina (“BCH,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, retain, and safeguard personal information when you visit our website, https://www.bchfamily.org (the “Site”), interact with our services, donate, subscribe to communications, or otherwise engage with us online.
1. Information We Collect
We collect information that you voluntarily provide and information collected automatically through your use of the Site.
a. Information You Provide
– Contact details (name, email address, phone number, mailing address)
– Donation details (e.g., gift amount and payment information processed by third-party payment processors)
– Communications preferences and opt-in consent choices
– Messages submitted through forms, surveys, or emails
b. Automatically Collected Information
– Device and browser information
– IP address
– Usage data (pages viewed, links clicked)
– Cookies and similar technologies
2. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze trends, and administer the Site. Cookies are small data files stored on your device. You may disable cookies through your browser settings, but doing so may affect certain Site functionality.
3. How We Use Your Information
We use your personal information to:
– Provide, operate, and improve our Site and services
– Communicate with you, including newsletters, updates, and donation receipts
– Process donations and fulfill donor requests
– Respond to inquiries and support requests
– Comply with legal obligations
4. Sharing Your Information
We do not sell, rent, or trade your personal information with third parties. We may share personal data:
– With service providers who assist in operating the Site, managing communications, maintaining our systems, or processing donations
– If required by law, court order, or as necessary to protect our legal rights
– In connection with a merger, acquisition, reorganization, or sale of assets
5. Text Messaging (SMS) Consent
By providing your mobile number for text programs (e.g., text-to-give), you consent to receive SMS messages from BCH related to donations, campaigns, or updates. Message and data rates may apply. You may opt out at any time by replying STOP. You may receive a final confirmation message after opting out.
6. Donor Information and Use
We respect our donors’ privacy and will not sell donor information or share it with outside organizations for their independent marketing or fundraising purposes. Donor information is used for BCH purposes and as otherwise permitted by the donor or required by law.
7. Your Rights
Depending on your location and applicable law, you may have certain rights related to your personal information, including:
– Access to personal data we hold
– Correction of inaccurate information
– Deletion of your personal information
– Opting out of marketing communications
– Data portability, where applicable
Certain information may be exempt from a deletion request or may need to be retained to comply with legal, accounting, tax, recordkeeping, or other legitimate organizational requirements.
To exercise applicable rights, please contact us using the information below.
8. Data Retention
We retain personal information for periods appropriate to the purposes for which it was collected and in accordance with our operational, legal, accounting, tax, and recordkeeping requirements.
Personal information maintained in our marketing and constituent relationship management (CRM) system is generally retained for seven (7) years, subject to applicable legal requirements and legitimate organizational needs.
Information maintained in our donation management system, including records relating to charitable contributions and donor history, is retained indefinitely as part of BCH’s historical donation and financial records, except where deletion or a different retention period is required by applicable law.
Retention periods may vary for particular records when necessary to comply with legal obligations, resolve disputes, maintain accurate financial and organizational records, protect BCH’s legal rights, or honor applicable donor requests and preferences.
When personal information is no longer required to be retained, we may delete, anonymize, or otherwise securely dispose of it in accordance with our policies and applicable law.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information within our systems. However, no method of transmission over the Internet or method of electronic storage is completely secure.
10. Third-Party Links and Services
Our Site may include links to third-party websites and services. We are not responsible for the content, privacy practices, or security practices of linked third-party sites. We encourage you to review the privacy policies of any third-party websites or services you use.
11. Children’s Privacy
Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13 without appropriate parental consent.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent changes. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:
Baptist Children’s Homes of North Carolina
204 Idol Street
Thomasville, NC 27360
Email: hello@bchfamily.org
Phone: 1-800-476-3669
Fax: 336-474-0201